At Isol Barcelona, once your order has been recieved and payment verified, we will put together your package with care and detail. We want receiving our products to be an exciting and satisfactory experience for you.
The delivery times vary by the following timelines:
-4 to 5 days for national deliveries
-1 week to 10 days for Europe, Canary Islands, Ceuta and Melilla
-2 to 3 weeks to the rest of the world
If your needs aren’t met by those timelines, don’t hesitate to contact us at firstname.lastname@example.org. We will try to help you get what you need. In any case, feel free to contact us to ask for your package’s tracking number or to personally verify the package’s progress. Thanks for your trust.
Returns & Exchanges
We ask you to write us explaining your case to email@example.com indicating the order number. We will answer and we will ask you to send us the product back (the expenses of the return will be paid by your own) to our address:
ISOL BARCELONA Consell de Cent, 159 local F1, 08015 BARCELONA
Once we receive the return, and depending on your request, we will send you a new product without any cost or, we will refund the amount by the payment method you used in your purchase.
You have 15 days to make the return or change, counting from the date of delivery.
VISA and MASTERCARD
You can pay with credit card (Visa and Mastercard) and debit card, with the security and guarantee of the Redsys payment method.
You can make a bank transfer to our account and as soon as we receive the money in our account we will send you the order.
These are our bank details:
Account holder: ISOL WORLD BCN CONCEPT, SL
Bank: Banco Sabadell
If you have a paypal account you can make the payment online safely using the funds from your bank account, your credit or debit card.